The company’s overall base of 1.5 million employees includes warehouse workers, who aren’t part of the cuts. Seattle-area companies including Leafly, Zulily, and Neoleukin Therapeutics have announced layoffs this month. So far this year more than 500 tech companies have laid off nearly 140,000 workers. RELATED: The end of ‘everything’ at Amazon: Record layoffs signal new mindset for sprawling tech giant Meta said last week it was cutting another 10,000 employees, which came four months after Meta cut 13% of its workforce, or more than 11,000 people. Tech companies continue to trim headcount amid the larger industry downturn, following a period of pandemic-driven growth. However, given the uncertain economy in which we reside, and the uncertainty that exists in the near future, we have chosen to be more streamlined in our costs and headcount.”
“This made sense given what was happening in our businesses and the economy as a whole. “For several years leading up to this one, most of our businesses added a significant amount of headcount,” Jassy wrote. The latest cuts will be complete by the end of April. These additional 9,000 layoffs bring the total to 27,000 job cuts, about 8% of Amazon’s corporate workforce, which previously numbered around 350,000 people. Associates interact directly with customers via phone, email, chat, mobile chat, and Alexa, using cutting-edge tools to navigate customer accounts, research and review policies, and provide effective solutions.Amazon in January announced a 18,000-person layoff, the largest in the Seattle company’s history. We are seeking action-oriented, flexible problem-solvers to assist customers in expediting orders and correcting post-sale problems. They play a critical role in delivering timely, accurate, and professional customer service to Amazon customers, helping solve problems such as: locating a package connecting an Echo to a Fire TV returning an item or assisting a delivery driver to get a package to a customer on time. Our associates are bright, articulate, and detail-oriented with a genuine desire to find solutions to customer problems. This includes Amazon’s rapidly growing Virtual Customer Service team where employees work from home, providing flexibility and the freedom to work from a location that suits them. Amazon employs Customer Service Associates in more than 130 locations in over 40 countries around the world, supporting customers in 16 languages.
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